In this month's newsletter...

Welcome to our March newsletter

This is our March newsletter featuring a mix of industry news, helpful information from recruitment industry experts, tips to help you improve and grow the profitability of your business and, of course, news from ourselves at Recruitment Matters about our training courses, products and services.

What will you be doing at 9.00pm GMT this Friday, March 27th? If you will be anywhere near a television, then tune in to watch Warren make his TV debut as one of an expert panel discussing ‘Good Recruitment and HR Practice.’ See below for more details!

We would like to welcome the second article from our new contributor, ‘Marketing Mentor,’ Alastair Campbell – have you got a ‘shark’s mouth’ approach to marketing?

We have further developed our thoughts on our much anticipated webinar series of programmes and will be recording the first 6 over the coming weeks which will be made available for download 24 hrs a day, 7 days a week. See our news section for information on pricing and our first topics. It does seem that we’re thinking on the right lines based on one of this month’s featured articles titled ‘E-learning: the answer to training in the recession?’

Elsewhere, we also have a forecast from the British Chamber of Commerce predicting that UK unemployment will rise to 3.2 million during 2010 – this, in the week that unemployment is reported as topping the 2 million mark. No one really knows when we’ll start to emerge from this recession, but the general prognosis seems to be that it still looks likely to get worse before it gets better. This newsletter has several articles with advice on how to make the most of the situation, no matter how difficult it feels right now.

Certainly, one of our contributions to the recruitment industry this year, our half day course ‘Client Generation During The Credit Crunch’ seems to have helped many of you win new business based on the feedback that we’ve been receiving.

Undoubtedly, one part of the solution is having a positive attitude and the willingness to meet challenges head on as highlighted in Neil Kirby’s contribution this month on ‘facing our fears.’

In our other major initiative to beat the credit crunch via top value training, the Recruitment Matters Partnership Programme has been welcomed by many of you. See our news section for a reminder of how to book training courses for just £99.99/day by signing up for a subscription before the closing date of March 31st.

In the latest instalment of our regular feature ‘Recruiters’ Guide to Researchers,’ we have an article from Exacta’s Gemma Robinson who shares her ‘Day in the life of a Research Consultant.’ We also feature tips from our trainers Warren Kemp and Matt Wilson, all of which are featured in ‘Credit Crunch’ and on the tips section of our website.

We very much like this to be an interactive newsletter and we welcome your comments and feedback and will be happy to feature your contributions on important industry issues and your advice on how to improve the success and professionalism of our marketplace. As you now know, in return, we show our gratitude by featuring a link to your company, as a contributor to this publication.

We at Recruitment Matters have a simple underlying philosophy to everything that we do, and that is, by helping each other to improve, we all stand to benefit in this large, dynamic and ever evolving industry.

Please send your potential editorial contributions to ken@recruitmentmatters.com.

Warren on TV

TV production company, Director TV, has secured a broadcasting deal for the first in their series of programmes on Business Excellence.

Tune in to watch our MD and lead trainer, Warren Kemp make his TV debut as one of an expert panel discussing and sharing advice on ‘Good Recruitment and HR Practice.’

The programme is presented by renowned ITN/BBC broadcaster Nicholas Owen and will be aired for the first time on Information TV, Sky Channel 166 and BBC/ITV FreeSat Channel 406 on FRIDAY 27TH MARCH AT 9.00PM GMT.

If you have any comments about the programme itself, or would like to contribute your thoughts and advice about good recruitment and HR practice, please email ken@recruitmentmatters.com .

The ‘Marketing Mentor’ - Marketing Advice for Recruitment Companies

Have you got a ‘shark’s mouth’ approach to marketing?
After the film ‘Jaws’ was released in 1975, most people who saw it felt at least a little twinge of fear the next time they ventured into the sea. However, despite all the image problems that the shark has, the shark can teach us a couple of useful lessons. It’s certainly not to do with PR – sharks get pretty bad PR in general – it is to do with the principle behind a shark’s mouth and how we can use this idea to our approach to marketing.

A shark’s main weapon in staying alive is its teeth. Most sharks have about 3-5 rows of teeth at any time. The front set does most of the work. The first two rows are used for obtaining, killing and cutting up prey; the other rows rotate into place as they are needed. These sharp pointy teeth will tear open a passing fish, boat or other shark. However during some of these attacks, sharks will often lose a tooth, which may remain embedded in the flesh of its victim.

Losing the odd tooth wouldn’t be a big problem. However as it happens quite regularly, the shark has two ways to overcome this.

First of all it has lots of teeth - a single toothed shark would not be such a terrifying sight if it tried to suck you to death with its gums. However many companies are, in effect, a ‘one toothed shark’ as they have only one main way of marketing their business. Over the years they have stopped putting the effort into finding what marketing works for them and now rely on only one or two methods. A shark’s mouth is such an efficient ‘killing machine’ because it has so many sharp teeth in it. How many different marketing channels do you have working for you? Are you in effect a one toothed shark?

Secondly, sharks have the ability to re-grow their teeth. A shark has seven replacement teeth behind its visible tooth. That means when its tooth gets knocked out, there are plenty more waiting to take its place. From a marketing point of view, this is a good lesson in resilience and results. Every time we try a piece of marketing activity – say a direct mail letter – we get a result. It just might not be the result we want. At that point, many people just give up. I once worked for a company that told me ‘direct mail doesn’t work for us’. Within a few months, we were sending out thousands of direct mail letters each month, and generating hundreds of enquiries. Don’t give up on an area of marketing too early. Your first attempts might not work out, but be prepared to use a few extra ideas that you have in reserve.

Action Points:

1. Look at how many ‘marketing teeth’ you have – actively capturing new clients. Is it time to develop some new ones?
2. Have you given up on a marketing area before giving it a proper chance to work? Could you have some ‘hidden teeth’ which will give the project some bite that lie buried just under the surface?

Alastair Campbell runs the Marketing Mentor programme which offers a free 17 month marketing support package to senior staff within recruitment companies. Visit www.themarketingmentor.co.uk or telephone 01858 445543 to find out more.

BCC predicts UK unemployment to rise to 3.2 million by 2010

By the second half of 2010 unemployment in the UK will rise to 3.2 million, which amounts to 10% of the country’s workforce. This is according to the British Chamber of Commerce’s (BCC) latest Economic Forecast.

Furthermore, the report predicts that manufacturing output will fall by 9% in 2009, and capital investment will decrease by 9.9%.

These findings are released a few weeks before Chancellor, Alastair Darling outlines the Government’s predictions for economic growth, employment and borrowing in the Budget Report.

Director General at the BCC, David Frost, comments: “It will be business that leads the UK out of recession. For this reason it is vital that companies are given the freedom to create jobs and wealth.

“The Budget is the Chancellor’s last real chance to make up for the failure of the VAT cut last November. He now has a perfect opportunity to demonstrate the government’s firm commitment to supporting wealth creating businesses during this recession.”

Chief Economist, David Kern, adds that: “UK prospects have worsened significantly since our last forecast in January. We are now predicting much larger UK GDP declines. Consequently, we now expect bigger unemployment increases and larger budget deficits. Unless the huge falls in UK capital investment are halted and reversed, the UK’s productive potential will be seriously weakened. Falling investment increases the danger that UK industry will find it difficult to increase output once the recession comes to an end and demand starts recovering."

Looking at the latest figures on unemployment, the number of unemployed people increased by 165,000 to 2.03m in the three months to January, according to the Office of National Statistics.

John Philpott, chief economist at the Chartered Institute of Personnel and Development, says: “The rise in the headline level of unemployment above 2m is only part of the story. Much more alarming is a surge in claimant unemployment in February – the monthly increase of 138,000 in the number of people claiming Jobseekers’ Allowance surpasses even the darkest days of rising unemployment in previous recessions.”

Kevin Green, chief executive of trade body the Recruitment and Employment Confederation, says: “As the jobs market contracts, we need to make sure every job opportunity is maximised. As part of this, the REC is currently working with the government to ensure that temporary, interim and contract positions are utilised as a method of getting people into work - even in the current climate, there are over a million temporary assignments taking place every week.”

Get past the gatekeeper (Part One – Part Two next month)

There are three levels of gatekeeper - people who can open the gate for you to get through to your target.

Level one is the receptionist. They have a job to do and that job is to meet and greet people both over the phone and face to face, to give a visitor or caller a professional image of the company, answer basic questions and impart information they are able to give out and, of course, to facilitate putting one person through to another on the telephone. Put yourself in his or her shoes. They may deal with dozens, possibly hundreds of calls a day depending on the size of the company – it’s a pressured job that isn’t made easier by people demanding to be put through so keep things with them on friendly but completely professional terms. They want basic information and, if needed, a reasonable reason to allow them to get you off their phone as they may already have another caller. Bear that in mind. Consider the position from their perspective and work out what would allow or make them put you through to your target. Don’t ever lie when trying to get put through, as a high proportion of the time it comes back and bites you. In fact, just don’t lie in anything you do and life is so much easier.

The second level of gatekeeper – perhaps someone the receptionist passes you on to is the team secretary, administrator or your target’s colleagues. Now these guys are a bit closer to your target and, as a general rule, may need more information than the receptionist - after all, the receptionist may have passed you through to a secretary because it gets you off their phone and the secretary may be better qualified to decide whether it’s in their boss’s best interest to speak with you. So again, being friendly and professional will work best but also be prepared to go into more detail. A quick tip for you is that the person who asks questions is in control and the person answering them is on the back foot. .... so, when put through to a level two gatekeeper, be sure to be the one who asks the questions.

The third level of gatekeeper is the personal secretary or PA – the personal assistant. I will cut to the chase for this one – just tell them what you want. If you end up having a good professional relationship with their boss you will have to speak to them time and time again in the future - so get off on the best possible footing and talk to them as if they are the decision maker. Get a PA on your side and you are in.

More to follow next month.

Warren Kemp is MD and lead trainer with Recruitment Matters. For more tips, advice and information on Recruitment Matters visit www.recruitmentmatters.com/free.php, telephone 0800 0749 289/ +44 (0)1483 755559 or email warren@recruitmentmatters.com.

E-learning: the answer to training in the recession?

E-learning is poised to benefit in 2009 as businesses being hit by the recession look to get "more bangs for their buck" from their training budgets.

A recent report from Cegos suggests that 73% of firms plan to use e-learning to deliver training to their staff in 2009. This number is up from 55% in June 2008.

< Organisations such as the Chartered Institute of Personnel & Development (CIPD) have continuously warned employers to keep investing in training throughout the recession, and employers are turning to e-learning in increasing numbers in an attempt to cut costs, yet simultaneously retrain staff or improve their skills.

However, it's not a magical instant fix, and there are costs involved. It takes time and money to set up the networks and infrastructure and there are risks involved: what if staff don't respond well to the culture change, or if the system is unresponsive or poorly designed?

These are exactly the issues that companies don’t want to get involved with in the current economic environment. Consequently, they fall back on the tried and tested – face-to-face learning – which is exactly why this is a tough time for learning and development at work. It's a costly method, which makes it easy to axe, and many companies are doing so instead of branching out and using more efficient delivery methods. Indeed, 57% of HR professionals say staff training is one of the first budgets to be cut when times get tough, despite 88% believing that it's training that can make the difference to long-term success.

Francis Marshall, Managing Director of Cegos UK, commented: "Learning and development solutions today need to be accountable, cost-effective and less time-consuming. E-learning delivers on all fronts and is becoming increasingly appealing for many companies as it means less time spent away from the desk and more time being productive."

Processes can be outsourced with great success, as is the case with Macmillan Cancer Support and their use of the new Video Arts system, which they're now using to deliver 48 courses to 4,000 staff.

Lesley McGuire, Learning Technology Manager at Macmillan, said: "We wanted to give our professionals a more holistic approach to learning and development, without always having to pull them away from their workplace to attend face-to-face training. We looked for relevant external learning content and chose Video Arts' courses to provide soft skills development that will help our professionals to be more effective in the workplace."

Recruiters’ Guide to handling researchers

A day in the life of a Research Consultant

8.00am
I arrive into work in plenty of time to sit down, power up the computer, review and reply to the emails I have received overnight and to look over the work completed yesterday, all whilst sipping my morning coffee. Quick catch up with our Research Director to discuss thoughts on the day ahead.

At the moment I have two assignments effectively running at the same time; an assignment which needs some loose ends tying up on and also a new assignment which I was only briefed on yesterday, so I need to manage my time between them in order to make the best of the day.

9.00am
Gave my client a call to give an update on his assignment, letting him know what has gone on the previous evening in terms of candidate calls and my plans for today. We are coming to the end of the process and have people to contact and approach who I have been unable to talk with so far, so one of my jobs for today is to get in touch with these last few elusive people…better get on with it!

9.30am
Look over the work completed on the new assignment yesterday. I spent the majority of the day compiling a target list and adding relevant organisations within the area to it. I have a sizable list so far of around 9 or 10 pages, so we should be fine on this one.

ID is very much adding a second (more detailed) layer to the target list. It includes names, titles, structures of businesses and where the appropriate person sits within it. It also often includes little snippets of information which although may appear to be trivial and insignificant to the person giving it away (and indeed the person reading the report) may come in very useful for a researcher - you learn a huge amount of things about some businesses this way. Sometimes gathering this ‘insignificant’ information and putting it on to the ID report is the difference between having and not having a plan B.

I spend my morning ploughing through the ID for the assignment with some success. I want a good deal of it done by the end of the day in order to start approaching people tomorrow.

12.00pm
Lunchtime – head up the hill for some food; the obligatory scone some of us in the office are so fond of at the moment...

12.30pm
Have a phone call regarding my previous assignment. It was someone who I had written off as not being interested and said he would have a think about referrals for me. In fact he was very guarded due to the fact he was in an open plan office when I originally rang, and very apologetic about it.

This happens from time to time, a phone call comes out of the blue from a ‘disinterested’ candidate who was play acting over the phone. I send him some further information for him to have a look at and see if it sparks some interest, and will follow it up tomorrow.

I spend a little bit of time on the previous assignment, approaching people and keeping myself up to speed with it in order to update the client at the end of the day.

1.00pm
Continue on with ID for the current assignment. I’m having a tougher time with it this afternoon as I have come up against a centralised number. Getting through to the targets is much more difficult in this situation as it all depends on the person on the other end of the phone ‘playing ball’. It is not impossible, however; it just takes a lot of thinking around various corners in order to get to the desired individual. It is very much a case of try and try again sometimes...

5.00pm
Last 30 minutes of the day – in the office, anyway! I use this time to catch up with clients and to review my work for the day, as well as a final review of the day’s progress with our Research Director.

I have got to where I wanted to be, so am relatively happy with my days’ work. I start to put my plan in place for tomorrow - continue with the ID, but also to start on the approaches as you can never start too early with this; get a few on the hook, get some feelers out and so on. It also gives you a feel of the market place and the feelings of the individuals in the sector you’re fishing in, and more importantly whether a plan B might be needed!

5.30pm
Time to go home - a well earned glass of wine and DVD await, knowing full well that for the next few nights I’ll be wanting 2 or 3 potential candidates to speak to, so I better enjoy it whilst I can!

Gemma Robinson is a Research Consultant at Exacta Research, a recruitment research company who provide a candidate research service to help clients find the best possible candidates across all sectors and levels. For further information email david@exactaresearch.co.uk, visit www.exactaresearch.co.uk or call 08000 856 618.

ILM tips to beat the recession

The Institute of Leadership & Management (ILM) has issued its top tips on how managers can ‘recession-proof’ themselves.

1) Think positive
Try not to take an overly negative outlook about your prospects and what might go wrong - focus instead on what you do well.

2) Be pleasant to be around
Empathy, a certain amount of optimism and a sense of humour, mean your co-workers are more likely to want to be around you. Negative body language could drain your colleagues’ enthusiasm.

3) Build relationships
A colleague or customer could have an idea that can help your organisation at any time.

4) Be adaptable
In tough economic times departments and organisations can merge, so ensure you have a wide skillset that can be deployed elsewhere.

5) Understand your business
It sounds obvious, but many managers focus inwardly in tough times and forget that external strategic thinking is required about the customer base and the service they are providing.

Time to face our fears?

Like many people in business, most of my new clients come by personal recommendation, by word of mouth - either a friend, partner or colleague of an existing client, or they happen to have been sitting next to someone at a networking event who recommended me.

Also like many others, I've found networking events themselves quite daunting - walking into a room full of people I don't know, will they want to talk to me, what do I say, will they find me interesting? As many of you will know, I'm rather uncomfortable with self-publicity. As a result, I'd found networking to be pretty unrewarding. It took me a while to realise this but when I did (I looked at the time I spent at events and the work that came as a result) I figured I had a choice to make.

Do I keep doing what I'm doing even though it's not working? Do I stop going, save money and enjoy a lie in? Or do I face up to my fears and get better at networking?

I also knew what I encourage my clients to do. So I joined a weekly networking group, arranged 1-to-1 meetings with as many of the group as I could, booked onto a networking skills course - but perhaps most importantly, made a commitment to myself to give 100% to it.

The result? Well it's early days, but I'm busier than ever. The new clients approaching me have not only come from the networking group, but from other sources as well. Is this a coincidence? I think being more committed, disciplined and in particular taking time to share knowledge, experience and contacts with other people (without expecting anything in return) has made a difference beyond what I'd thought. And I've now got a wider network of business contacts who I'm happy to recommend if you're looking for someone reliable.

Choice and consequence
Joining my networking group has been a step outside my comfort zone. And I'm still not the finished article by any means. I still get nervous - but it's becoming a nervous excitement, rather than being overcome with fear.

These anxieties are often something we experience when facing a new situation, and especially when facing uncertainty, something we're all having to come to terms with.

One guiding principle is that:

"My life is a consequence of the decisions I make. If I want different results, I need to take different decisions."

For example, take the frequent time management issue of procrastination. In doing nothing, we assume that we're putting off making a decision.

However, it's important to realise that we’re making a decision to do nothing. We are making a decision – it’s our choice to do nothing. And most importantly, we know the consequences of our decision to do nothing - a long to do list, work backlog and the frustrations that go with it.

So if we recognise that that's our choice - it makes it easier to make another decision. Decide to do something.

Change - an inspiration
A few years ago I read "Who Moved My Cheese" by Dr Spencer Johnson and I was delighted to see that there's now a version for Teens. I bought a copy for my children and was amazed and delighted by the things they got from it.

One message for them was, "If you find yourself in a bad situation, move on before you lose out.”
They also suggested, "The only thing holding you back is your own fear. It's OK to push yourself.”
Whether you have teens or not, it remains a simple but powerful book about dealing with changing circumstances.

If you have any questions or comments on this article or issues you face, please contact me (in confidence) on 01707 395850 or email me at neil@neilkirby.co.uk. There’s no obligation. Neil Kirby is a life coach and a leading practitioner of Neuro Linguistic Programming (NLP).

Leadership and management training remains a top priority - CIPD

Despite reduced budgets as a result of the current economic crisis, leadership and management training programmes remain a top priority for employers. This is according to new research conducted by the Chartered Institute of Personnel and Development (CIPD).

Seven out of 10 employers involved in the research have made learning and development a top priority, despite the fact that 46% of them said their economic/funding situation has worsened. Furthermore, 61% of respondents are investing in new programmes to develop line managers and help them deliver effective training.

Claire McCartney, learning, training and development adviser, CIPD, says: “The recession is undoubtedly placing pressure on training budgets, but there is no evidence of budgets being slashed indiscriminately. A skilled and motivated workforce will be essential to ensure organisations are well placed to take advantage of the recovery when it comes.

“Our evidence shows that employers recognise this and are doing what they can to ensure skills don’t stagnate despite the tough conditions. The importance of training line managers will also be crucial to building the resilience needed to emerge in good shape for recovery. With training budgets under pressure, they will have a big role to play in ensuring on-the-job learning is delivered and in prioritising the training needs of their teams.”

Overcoming Objections (Part One – Part Two next month)

Here are 5 of the 10 most common client objections you will get when undertaking a business development session. We will deal with numbers 6-10 in Part Two. I will keep it nice and straightforward, simply giving you three or four responses you may wish to try for each one.

So diving straight in to our first objection ‘I’m happy with our current provider’, try some or all of these options:
• What is it about your current provider that you value so much?
• Are they one of the bigger players or a local provider?
• How long have you been working with them?
• Do they look after all your vacancies or specific types of roles?

Moving on to our second objection: ‘We don’t have any vacancies at the moment’ try these:
• When you do have vacancies, do you have a regular recruiter you use?
• How is business at the moment?
• How do you see that situation changing or not over the next six to twelve months?
• If you did have a vacancy, do you think potentially we might be able to help you?

Next up ‘We don’t have the budget’, try:
• Do you normally have a budget for working with external recruiters?
• Why is that?
• For a vital role that needs to be filled is some sort of budget available?
• In which case, how are you managing to fill the vacancies you have at the moment?

Also in our top ten is ‘We have a PSL’ so for that one let us consider:
• And how do you feel about that Tom?
• How many recruiters are on your PSL?
• Great and what do you think is most important about the recruiters you invite onto your PSL?
• That is a real shame as we often have candidates that no other recruiter has, candidates exclusive to us and of true quality

And finally for the objection ‘The vacancy is already out with three agencies’, try something like:
• OK, fair enough, how long have you been working on it?
• The three agencies that it is out with, how long have you been working with them prior to this particular vacancy?
• Have you agreed a number of CVs that each one should present?
• What have the results been like so far?

More next month.

Matt Wilson is a consultant with Recruitment Matters and is offering a wide range of courses for 2009. For more information on Recruitment Matters, our training courses, services and products visit www.recruitmentmatters.com, telephone 0800 0749289 or email info@recruitmentmatters.com.

Recruitment Matters news

For more on our Recruitment Matters Partnership Programme please click here. Just sign up for £99.99 then book up to 6 one day courses during 2009 for £99.99. Renew as often as you like! Remember that the closing date for new subscribers is March 31st. Download a subscription form now.

All going well, we’ll be in a position start offering our training webinars next month. Each session will be approximately 30mins in length and will cost £29.99. You will only need to order your choice once then view as many times as you want. The first 6 topics will be Gaining An Understanding Of Head-Hunting; Name Gathering & Market Mapping; Introduction to Business Development; Solution Selling; Negotiation; Effective Interviewing. Click here for more information.

Do you want training for your staff but are struggling to afford it? In the past few weeks, in particular, a number of our clients have successfully applied for funding via Business Link www.businesslink.gov.uk. Do remember to tell them that you are nominating Recruitment Matters as your training provider!

We hope that you enjoyed Warren’s and Matt’s new tips for this month – you will find many more on our free tips page http://www.recruitmentmatters.com/free.php which is regularly updated. Oh, and don’t forget to watch Warren on TV this Friday!

Please see the schedule below for all our open course dates from April – June 2009.

RECRUITMENT MATTERS: April 2009 – June 2009 Open Training Schedule

To download a booking form, please click here.

CLIENT GENERATION DURING THE CREDIT CRUNCH (half day)
Trainer: WARREN KEMP
Apr 24th - Birmingham
Apr 28th - Brussels
Apr 30th - London
May 15th - Manchester
Jun 12th - London

TWO DAY INTRODUCTION TO RECRUITMENT (two days)
'Induction for new recruits'
Apr 20/21st - Manchester
May 19/20th - London
Jun 8/9th - Birmingham

Investment £495+VAT
'Bring A Friend' £425+VAT
Link

INTERVIEW SKILLS FOR RECRUITERS (one day)
Apr 7th - London
May 12th - Birmingham
Jun 3rd - Manchester

Investment £299+VAT
'Bring A Friend' £199+VAT
RMPP subscribers £99.99+VAT
Link

WINNING NEW BUSINESS (one day)
'Telephone Skills For Recruiters'
Apr 2nd - Birmingham
Apr 27th - Brussels
Apr 29th - London
May 8th - Manchester
May 28th - Bristol
Jun 16th - London
Jun 22nd - Amsterdam
Jun 23rd - Leeds

Investment £299+VAT
'Bring A Friend' £199+VAT
RMPP subscribers £99.99+VAT - UK venues only
'Includes free CD worth £99 'Handling Client Objections and Reactions''
Brussels, Amsterdam: €395; 'Bring A Friend' €295. Includes free CD set as above
Link

SUCCESSFUL HEAD-HUNTING (one day)
Apr 8th - London
Apr 17th - Bristol
Apr 22nd - Birmingham
May 6th - Leeds
May 13th - London
May 18th - Prague
Jun 5th - Brussels
Jun 10th - London
Jun 17th - Manchester
Jun 24th - Birmingham

Investment £299+VAT
'Bring A Friend' £199+VAT
RMPP subscribers £99.99+VAT - UK venues only
Includes free CD set worth £99 'Handling Head-Hunted Candidate Objections & Reactions'
Prague, Brussels: €395; 'Bring A Friend' €295. Includes free CD set as above
Link

GAINING EXCLUSIVE VACANCIES (one day)
Apr 16th - London
May 14th - Birmingham
Jun 11th - Manchester

Investment £299+VAT.
'Bring A Friend' £199+VAT
RMPP subscribers £99.99+VAT
Link

INTRODUCTION TO MANAGEMENT
'Managing Teams and Motivating People'
Apr 23rd - Manchester
May 7th - London
May 21st - Birmingham

Investment £299+VAT
'Bring A Friend' £199+VAT
RMPP subscribers £99.99+VAT
Link

For more information on these courses and our other services and products, visit www.recruitmentmatters.com, email info@recruitmentmatters.com or call Emma or Ken on 0800 0749289 or, if you're overseas, 0044 1483 755559.

Contact us

Recruitment Matters
2 Oakfield Road
Coventry CV6 1ED
UK
Tel: 0800 0749289
Fax: 01483 761709
Email: info@recruitmentmatters.com

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